当我们被亚马逊移除销售权限时，亚马逊会给我们发一封信，信中会告诉我们：“ Why is this happening?”
I am a principal of(Your Store). I am writing to...我写信是为了...
Root Cause of the Issue: (问题的根本原因，在这一步承认你的错误，例如：)
We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon's customer service
- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.
-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....
We have implemented the following Corrective Measures to immediately correct our mistake:
-Retracted our statement offering discounts in exchange for reviews.
-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...
-Reevaluated our entire business practice and implemented the following:
Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.
-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon' s policies....
-We retrained our customer service team to ensure the following:
o All customers receive a response within twenty-four-hours.
o We follow up after each purchase to provide all customers with complete product information to ensure they have no concerns regarding their purchase....
Looking forward to your reply